The Legal Bits – Meal Prep Delivery Service – Weekly/Monthly Orders 

This website is owned and maintained by Diets2go Limited, hereby referred to as  “The Company”. In using this site, you agree to the terms and conditions listed  below. While reasonable steps have been taken to ensure that the information  contained is updated and accurate, The Company makes no warranties about the  accuracy of the information, assumes no responsibility for inaccuracies or mistakes  in the information, and reserves the right to make changes to the products and  services described in this site at any time without notice, so please read this  agreement carefully before proceeding. 

The Company wants you to browse this site freely, but you do so at your own risk.  The Company is not responsible or liable for damages of any kind (including but not  limited to direct, indirect, incidental, consequential, or punitive) related to your use of  this site. 

The Company makes no representations or warranties of any kind, express or  implied with respect to this website or the information, content, materials, or products  included on this site, including without limitation warranties of merchantability and  fitness for particular purpose. In addition, The Company does not represent or  warrant that the information accessible via this website is accurate, complete, or  current. Neither The Company nor any of its affiliates, directors, employees or other  representatives will be liable for damages arising out of or in connection with the use  of this website or the information, content, materials or products included in this site. 

The Company may provide electronic links to third party web sites (including contract  affiliates), which are not owned, or operated as part of this website. The Company  shall in no way be responsible for the content or any representations made on  websites by such third parties and has not reviewed the content of these sites. The  Company does not control the content in the third-party websites since the third party web sites are separate and distinct legal entities from The Company. Your  access and dealings with those sites are done so at your own risk. 

Other product and service names used in this website are used for identification  purposes only and may be trademarks of their respective companies. 

All rights in web site design, graphics, logos, the selection and arrangement thereof,  software, text and underlying source code is owned and copyrighted by The  Company, its affiliates or their content and technology providers. ALL RIGHTS  RESERVED. 

The Company welcomes your feedback at various places in this site. However, any  communication or other material you send to this site by email or other means,  including your questions or comments will not be treated as confidential. The  Company or its affiliates may use any communication or other material you transmit  to the site (and the ideas contained in the material) for any purpose, including  reproducing, posting or publicising such material or using the material for marketing  purposes.

We may send you our regular newsletters which will contain information regarding  updates and changes to our website, details of new products and downloads and  occasionally details of third-party websites. Your details including your email  address, will never be passed to any other Company or individuals. 

When you place an order, you are buying the product(s) from The Company and The  Company will send you an order acknowledgement. However, your order will only be  your responsibility once your order has been delivered to you or left in a safe place.  Until then The Company can decline to supply the goods – The Company will try to  ensure that this never happens but The Company does, however, reserve the right  not to fulfil your order for any reason if, for example, The Company has made an  error on the price or similar or The Company simply can’t get hold of the product you  requested. In the event of these unusual circumstances, The Company will refund  you any price you have paid to The Company. The Company reserves the right not  to accept an order for any reason and The Company will not be liable to you or  anyone else in these circumstances. 

The Terms and Conditions of The Company are the contract between us for the sale  of Products to you. Please read all the Terms and Conditions carefully and make  sure that you fully understand them, before ordering any Products from The  Company. Please note that by ordering any of our Products, you agree to be bound  by these Terms and Conditions. 

Use of Site 

You represent and warrant that you are at least 18 years old or visiting the site under  the supervision of a parent or guardian. Subject to the terms and conditions of this  Agreement, we hereby grant you a limited, revocable, non-transferable and non exclusive license to access and use the site by displaying it on your internet browser  only for the purpose of shopping for items sold on the site and not for any commercial  use or use on behalf of any third party, except as explicitly permitted by us in advan ce.  Any breach of this Agreement shall result in the immediate revocation of the license  granted in this paragraph without notice to you. 

Except as permitted in the paragraph above, you may not reproduce, distribute,  display, sell, lease, transmit, create derivative works from, translate, modify, reverse engineer, disassemble, decompile or otherwise exploit this site or any portion of it  unless expressly permitted by us in writing. You may not make any commercial use of  any of the information provided on the site or make any use of the site for the benefit  of another business unless explicitly permitted by us in advance. We reserve the right  to refuse service, terminate accounts, and/or cancel orders at The Companies discretion, including, without limitation, if we believe that customer conduct violates  applicable law or is harmful to our interests. 

You shall not upload to, distribute, or otherwise publish through this site any content,  information, or other material that (1) Violates or infringes the copyrights, patents,  trademarks, service marks, trade secrets, or other proprietary rights of any person; (2)  Is libellous, threatening, defamatory, obscene, indecent, pornographic, or could give 

rise to any civil or criminal liability under UK. or international law; or (3) Includes any  bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. 

Content provided on this site is solely for informational purposes. It is your sole  responsibility to consult a licensed physician, nutritionist, dietician or qualified health  care professional for advice, diagnosis, and/or treatment of any health -related  condition or to ensure that you are able to order certain foods from The Company´s 

site. Submissions or opinions expressed on this site are that of the individual  expressing such submission or opinion and may not reflect The Companies opinions. 

We may assign you a password and account identification to enable you to access  and use certain portions of this site. Each time you use a password or identification,  you will be deemed to be authorised to access and use the site in a manner consistent  with the terms and conditions of this Agreement, and we have no obligation to  investigate the authorisation or source of any such access or use of the site. You will  be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to  and use of this site is actually authorised by you, including without limitation, all  communications and transmissions and all obligations (including without limitation 

financial obligations) incurred through such access or use. You are solely responsible  for protecting the security and confidentiality of the password and identification  assigned to you. You shall immediately notify The Company of any unauthorised use  of your password or identification or any other breach or threatened breach of this  site’s security. 

Reviews and Comments 

Except as otherwise provided elsewhere in this Agreement or on the site, anything  that you submit or post to the site and/or provide to The Company, including without  limitation, ideas, know-how, techniques, questions, reviews, comments, and  suggestions (collectively, “Submissions”) is and will be treated as nonconfidential and  non-proprietary, and The Company shall have the royalty-free, worldwide, perpetual,  irrevocable and transferable right to use, copy, distribute, display, publish, perform,  sell, lease, transmit, adapt, create derivative works from such Submissions by any  means and in any form, and to translate, modify, reverse-engineer, disassemble, or  decompile such Submissions. All Submissions shall automatically become The  Companies sole and exclusive property and shall not be returned to you. 

In addition to the rights applicable to any Submission, when you post commen ts or  reviews to the site, you also grant The Company the right to use the name that you  submit with any review, comment, or other content, if any, in connection with such  review, comment, or other content. You represent and warrant that you own or  otherwise control all of the rights to the reviews, comments and other content that you  post on this site and that use of your reviews, comments, or other content by The  Company will not infringe upon or violate the rights of any third party. You shall not  use a false email address, pretend to be someone other than yourself or otherwise  mislead The Company or third parties as to the origin of any Submissions or content.  The Company may, but shall not be obligated to, remove, or edit any Submissions  (including comments or reviews) for any reason.

Termination and Effect of Termination 

In addition to any other legal or equitable remedies, The Company may, without prior  notice to you, immediately terminate the Agreement or revoke any or all your rights  granted under this Agreement. Upon any termination of this Agreement, you shall  immediately cease all access to and use of the site and The Company shall, in addition  to any other legal or equitable remedies, immediately revoke all password(s) and  account identification issued to you and deny your access to and use of this site in  whole or in part. Any termination of this Agreement shall not affect the respective rights  and obligations (including without limitation, payment obligations) of the parties arising  before the date of termination. 

Typographical Errors 

In the event a product is listed at an incorrect price or with incorrect information due to  typographical error or error in pricing or product information received from The  Companies suppliers, The Company shall have the right to refuse or cancel any orders  placed for products listed at the incorrect price. The Company shall have the right to  refuse or cancel any such orders whether the order has been confirmed or not and 

your credit card charged. If your credit card has already been charged for the purchase  and your order is cancelled, The Company shall immediately issue a credit to your  credit card account in the amount of the charge. 


You will not be surprised to learn that you can pay with any type of credit/debit card.  This includes Maestro, Delta, MasterCard, American Express or Visa card and The  Company does all The Company can to ensure your details are secure. The  Company also accepts PayPal on all online orders, and this does not cost you any  extra. If there are any problems with receiving payment, The Company will let you  know. 

Discount Codes 

From time to time The Company will offer discount codes on selected products.  Discount codes will be available for a limited time with eligible dates clearly visible.  They are also subject to availability and can be withdrawn at any time and you can  only use one discount code per order. If you are returning part of an order that has had a discount code applied, any refund, if applicable, will be for the full amount  minus the discount applied. 

Unique Discount Codes 

Unique codes are a little different from The Company´s normal discount codes, but  everything mentioned above still applies. Your unique discount code has been  generated especially for you and can only be used once. When you are ready to  redeem your offer, simply copy and paste it into the discount code box. You will find  this on the basket page when placing your order. This code can only be redeemed  online and is not valid for orders placed over the phone.

From time to time The Company may also send you promotional offers and details,  including when you first register for My Account. When applicable, our My Account  registration discount offer applies to orders worth £600.00 per month or more. Your  discount code will have an expiry date and will not be valid for use after that date.  

This is a promotional offer and can be withdrawn at any time. 

Loyalty Rewards Programme 

The Company offers this programme to any of The Company´s customers once they  have fully completed their first full month’s order. It is important that you read the  following terms and conditions that apply to this programme to ensure you fully  understand them. 

The Company´s loyalty rewards programme is designed to help you get the most out  of being a customer of The Company. The Company rewards you for doing 1, 2 or 3  quick and simple things. Best of all, you can use the points (one point is equivalent to  one pound) you earn to purchase more products from The Company or even convert  them to cash! 

The following terms and conditions(these “Loyalty Rewards Programme Terms and  Conditions”) contain important information regarding the Programme. Please read  the following Loyalty Rewards Programme Terms and Conditions carefully. These  Loyalty Rewards Programme Terms and Conditions are incorporated into the Site  Terms and Conditions. Acceptance of the Site Terms and Conditions includes  acceptance of these Loyalty Rewards Programme Terms and Conditions. These  Loyalty Rewards Programme Terms and Conditions are a binding agreement  between you and The Company and will govern your participation in any and all  Programme offers. 

Participating in the Programme entitles existing customers to take advantage of  certain Programme Rewards (“Rewards”) that may change from time to time and,  which may be made available for limited times, all as determined by The Company in  its sole discretion. The Company reserves the right to modify these Loyalty Rewards Programme Terms and Conditions at any time, without notice to you, so it is  important to check the Loyalty Rewards Programme Terms and Conditions  periodically. Participation in the Programme or redemption of Rewards is considered  acceptance of these Loyalty Rewards Programme Terms and Conditions and any  modified terms included therein. 

Upon notice, The Company may, in its sole and absolute discretion, cancel, change,  suspend or modify any aspect of the Programme or any Programme Rewards at any  time, including the availability of any Programme Rewards. 

Reviews Rewards – Terms and Conditions 

1) Trustpilot Review – On your next full months order from The Company (Minimum order of Fifty Meals per Month), The Company will give you 10 free portions of protein pancakes – (Normal selling price of FIVE POUNDS FIFTY PER PORTION – As described on The Company’s website). 

2) Facebook Like and Share – On your next full monthsorder from The Company (Minimum order of Fifty Meals per Month), The Company will give you 10 free 

healthy juices (Normal selling price of THREE POUNDS FIFTY PER JUICE – As described on The Company’s website). 

Reviews Rewards cannot be used in conjunction with any other offer or promotion or  exchanged for cash. 

1) Loyalty Rewards Programme Period 

This Programme will continue until terminated, suspended, modified, or converted to  another rewards programme by The Company (the “Programme Period”). 

2) Eligibility 

To become a part of the Programme, you must be a legal resident of the United  Kingdom and be 18 years of age or older. To enrol in the Programme, you simply  need to have ordered one month’s supply of meals from The Company (Minimum  order of Fifty Meals per Month). You do not need to have a continuous monthly  subscription to earn Points in the Programme. 

3) Earning Points – Facebook Posts 

Once you have completed your first full month’s order, you can begin racking up The  Company points (“Points”) the following way: 

Simply create a positive post/s about The Company on Facebook and for every  person that signs up to The Company from your post/s for one month’s order of  meals (Minimum order of Fifty Meals per Month), The Company will credit you with a  TWENTY-FIVE POUND VOUCHER (Twenty-Five Points) to your Company account.  The great news is, the more people that sign up, the more your Company account  will grow, enabling you to get FREE HEALTHY MEALS EVERY MONTH to achieve  all your monthly goals. Additionally, once your vouchers reach a balance of FIVE  HUNDRED POINTS (Five Hundred Pounds) you can then redeem these for cash. 

Upon notice, The Company reserves the right to suspend, terminate, revalue, or  modify, without liability to our customers, all or part of the “Points” (Pounds) value  structure and offers and any merchandise or service. The Company reserves the  right to adjudicate all Points discrepancies in its sole discretion, and the customers agree to abide by any such adjudication. You can check your Company Points  balance at any time by simply e-mailing us. 

4) The Company Points Redemption 

The Points are redeemable towards purchases of The Company’s monthly meal  plans (Minimum order of Fifty Meals per Month). You can redeem your Points during  the checkout process of your next order. 

To redeem your Points, simply add your monthly meals to your shopping cart, and  click the “Checkout” button and continue through the checkout process. When you  get to the Payment Details section, you’ll see a box that that says “Use Loyalty  Rewards Points” When you click it, your Points will be used and the pound value will  be deducted from your order total. Done!

Points are available for redemption for the purchase of products only while supplies  last. Product quantities may be limited. If you choose to apply Points to your  purchase, you will need to select the amount of Points that are applied to the order. If  you have more Points than are necessary to complete a purchase, the appropriate  number of Points will be applied and deducted from your account to complete the  purchase; points not needed to complete the purchase will remain in your account. If  you have Points in your account, but not enough to complete the purchase, all Points  in your account will be applied to the purchase. You will be asked to select another  form of payment to cover the remaining balance. For example, if you have a Four Hundred Pound order in your cart, and you have 100 Points (equal to One Hundred  Pounds), you may apply your Points to the purchase and pay the remainder with  your credit card, in this case Three Hundred Pounds. 

5) The Company´s Points Minimums and Maximums 

You cannot redeem Points for more than the total amount of your purchase. Points  are redeemable for cash once you have accumulated Five Hundred Points which  equates to Five Hundred Pounds. 

6) The Company´s Points Balance 

You can always check your Points balance by e-mailing the Company.

7) The Company´s Points Expiration 

Points will expire 12 months from the date they were first earned. If you do not  redeem Points within this time frame, you forfeit all such Points. 

Your Account with The Company lists your Points balance history, which displays the  dates your points were earned. 

8) Rewards Conditions 

Rewards may be taxable, depending on the value of the item and tax rules and  regulations at that time. You are solely responsible for reporting such items on your tax returns and paying any associated tax liability. You may not assign or transfer  any Rewards. The Company makes no warranty in any respect as to any Rewards,  merchandise or service available within the Programme. 

9) Termination 

The Company may, in its sole and absolute discretion, cancel, change, suspend, or  modify any aspect of the Programme and/or any Rewards at any time, including the  availability of any Rewards. The Company may, in its sole and absolute discretion,  terminate or suspend any customers participation in the Program for breach of these  Loyalty Rewards Programme Terms and Conditions, or for taking any actions that  are inconsistent with the intent of these Loyalty Rewards Programme Terms and  Conditions. The Company reserves the right at its sole discretion to prohibit any  customer from participating in any aspect of the Programme if The Company deems  or suspects that such customer has engaged in or has attempted to engage in any of  the following:(a) acting in violation of these Loyalty Rewards Programme Terms and  Conditions; or(b) damaging, tampering with or corrupting the operation of the 

Programme or Site; or(c) acting with intent to annoy, harass or abuse any other  person; or(d) any inappropriate, uncooperative, disruptive, fraudulent, potentially  fraudulent, or unusual behaviour or activity; or(e) activity deemed in the sole  discretion of The Company to be generally inconsistent with the intended operation  of the Programme. Any decision The Company makes relating to termination or  suspension of any customers participation in the Programme shall be final and  binding in all respects. The Company shall be the sole determiner in cases of  suspected abuse, fraud, or breach of these Loyalty Rewards Programme Terms and  Conditions or intent of these Loyalty Rewards Programme Terms and Conditions. 

10) Release 

Except for wilful misconduct or gross negligence on the part of The Company, by  participating in the Programme, customers release The Company, its parent  company, subsidiaries, affiliates, suppliers, advertising and promotions agencies and  their respective directors, officers, employees, and agents (collectively, “Released  Parties”) from any and all liability for any loss, harm, damages, cost or expense,  including, without limitation, property damages, personal injury and/or death, arising  out of or in any way connected to the Programme or the use of any Rewards. 

11) Indemnification 

You agree to indemnify, defend and hold The Company and its representatives and  agents harmless from and against any and all third party claims, demands, liabilities,  costs or expenses, including attorney’s fees and costs, arising from, or related to any  breach by you of any of these Loyalty Rewards Programme Terms and Conditions or  any violation by you of applicable law. 

Loyalty Rewards cannot be used in conjunction with any other offer or promotion .

Delivery Limitations 

Occasionally something will happen out of The Companies control that closes roads,  like floods, snow or other adverse weather conditions or things like, sporting events  which result in closed roads. In this event The Company will block any affected dates  out of the checkout delivery calendar. If you have already selected your delivery date  and you are affected, The Company will contact you as soon as possible to arrange  alternative delivery options. The Company will do what The Company can but cannot be held liable if The Company cannot fulfil delivery due to reasons beyond The  Companies control. 

Unfortunately, on the rare occasions where a delivery is unsuccessful, The Company  is not liable for costs incurred.  

There are various delivery options available, depending on your needs and how  much you want to pay. These options are set out clearly on the checkout page  before you place your order. 

Track Your Order

By tracking your order, it allows you to view a live estimated delivery window, an  interactive map of where The Company is up to and how many deliveries The  Company is making before The Company gets to you. You can use track your order  to change your delivery date and request another invoice should you need it. 

For certain items delivered by The Companies authorised courier or The Company´s  driver, you can ask The Companies authorised courier or The Company´s driver to  leave your order in a safe place, or with a neighbour if you are not going to be in.  You can also send The Companies authorised courier or The Company, additional  instructions in writing if you need to. Please note that The Company will not take any  responsibility for any lost or stolen goods, nor will The Company be in any way held responsible should you or any third party, where your order has been left, fail to take  care of the goods. Additionally, when your order is left, as they are perishable goods,  it is the responsibility of you or any third party to take clear photographic evidence  showing the date and time of delivery and or pick up from your safe place, as without  this The Company will not consider any claims you may have against The  Companies authorised courier or The Company.  

Things Beyond the Companies Control 

The Company will not be liable or responsible for any failure to perform, or delay in  performance of, any of The Companies obligations under these terms that is caused  by events outside The Companies reasonable control. Such events include any act,  non-occurrence, omission, or accident beyond The Companies reasonable control  and includes, in particular (without limitation), the following: 

1) Strikes, lockouts or other industrial action; or civil commotion, riot, invasion,  lockdowns, terrorist attack or threat of terrorist attack, war (whether declared  or not) or threat or preparation for war; or 

2) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other  natural disaster or adverse weather; or 

3) Impossibility of the use of railways, shipping, aircraft, motor transport or other  means of public or private transport; or 

4) Impossibility of the use of public or private telecommunications networks 

The Companies obligations under these terms may be suspended for the period that  such event continues, and The Company will have an extension of time to perform  these obligations for the duration of that period. The Company will take reasonable  steps to bring the event to a close or to find a solution by which The Companies obligations under these terms can be performed despite the event. 

The Companies Liability to You 

Here at The Company, we strive to deliver a great service to every customer. The  Company also likes to be honest and fair in all The Company does, so The Company acknowledges that sometimes mistakes may happen. If a circumstance arises where 

The Company are accountable for a mistake, The Company wants to ensure that  The Company takes full responsibility. 

The Company does not exclude liability for the following heads of loss: 1) Fraud or fraudulent misrepresentation. 

2) Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title  and quiet possession). 

3) Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods  Act 1979 (description, satisfactory quality, fitness for purpose and samples). 

4) Defective products under the Consumer Protection Act 1987.

How the Company may use your Personal Information? 

The Company will use the personal information you provide to The Company to: 

1) Supply and deliver the products. Process your payment for such products.  Inform you about similar products or services that The Company provides, but  you may stop receiving these at any time by contacting The Company in  writing. 

2) You agree that The Company may pass your personal information to The  Companies delivery agents or credit reference/fraud preventions agencies  and that they may keep a record of any search that they do. The Company will not give your personal data to any other third party without your consent. 

3) Telephone calls may be recorded for training and monitoring purposes. 

4) If you attempt to make payment but there is an error or delay in processing,  The Company may use this information submitted to contact you to complete  your order. 

Externally Generated Content 

The Company does not accept responsibility for the accuracy of articles published to  the news pages on this site, nor does The Company accept any liability for the text  or images supplied to The Company by any third parties to support these articles.  Neither The Company nor any of its affiliates, directors, employees or other  representatives will be liable for damages arising out of or in connection with the  publication of materials on this site or the information, content, materials or products  supplied to promote events or products not wholly-owned by The Company. The  Company may hold the information of the supplier or promotion sponsor for 120 days  after the publication date.

To limit the liability of The Company, the supplier or promotion sponsor will  indemnify, defend and hold harmless The Company, its affiliates, and their  respective officers, directors, employees and agents against any and all liability, loss  or damage, including reasonable attorney’s fees, arising in connection with any  allegation, claim, action or proceeding instituted by a third party related to (1) The  membership or the content, (2) Promotion sponsors failure to comply with applicable  laws, (3) Promotion sponsors negligence or wilful misconduct. 

In no event will The Company be responsible for any loss of data, loss of profits, cost  of cover or other special, incidental, consequential, indirect, punitive, exemplary or  reliance damages arising from or in relation to a publication or promotion. 

The Agreement 

The Company aims to process all orders, cook, package and despatch within the  time limits specified on The Company´s site. 

Under no circumstances should you consume any of The Company´s meals if you  are in any way unsure if the product is fit for consumption. Please contact The  Company immediately in writing, without attempting to taste any meal, should this be  the case. 

Every time you place an order with The Company, you are agreeing to enter a  contract with The Company for the period selected by you when placing you r order  on The Company´s site. 

Under certain circumstances The Company reserves the right to substitute certain  products which may form part of your order. 

Every time you place an order with The Company, the terms, and conditions in force  at that time will apply to the contract between you and The Company. 

Your Rights as a Consumer  

If any of The Company´s meals are not fit for consumption on receipt of delivery or  when picked up from your designated safe place for a left delivery, please contact  The Company immediately in writing with the specific reasons as to why you feel this  is the case. UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT TO TASTE OR CONSUME ANY MEAL IF YOU BELIEVE IT IS NOT FIT FOR CONSUMPTION. 

If for some reason any of the packaging arrives broken in any way then please report  this to The Company immediately in writing along with a clear picture including a  date and time, of the damage and the reference number of that meal. Upon receipt  of this information The Company will then endeavour to send you a replacement meal with your next delivery or add a credit to your account for this meal which can  be redeemed against your next monthly order. 

As most of the products on The Company´s website are perishable, the right to  cancel a contract does not apply, however, as a consumer, you may have  other rights which will be available from your local Citizens’ Advice Bureau.

Unless any meal is not fit for consumption, have faulty packaging or not as  described, you will be responsible for the cost of returning the products to The  Company or, where relevant, the cost of The Company collecting the products from  you. 

In the exceedingly rare case that any individual ingredient may be missing from any  individual meal, then please report this to The Company immediately in writing along  with a clear picture including a date and time and the reference number of that meal.  

Upon receipt of this information The Company will then endeavour to send you a  replacement meal with your next delivery or add a credit to your account for this  meal which can be redeemed against your next monthly order. 

In the exceedingly rare case that any individual meal that you have specifically  chosen from The Company´s website is not to your personal taste, then, under no  circumstances will this entitle you to any claims against The Company nor will you be  entitled to any refund. 

You have a legal obligation to keep the products in your possession once received and to take reasonable care of the products while they are in your possession, as  once they are delivered, you own the products. The Company does not accept any  responsibility for the long-term storage of any produce. It is your responsibility to  transfer any perishable items to adequate storage upon the receipt of goods. 

In the exceedingly rare case where we agree to any refund, where applicable,  refunds will be made to you using the same method and to the same account as  used by you to pay for your order. 

Delivery of Meals 

Your order will be fulfilled by the estimated delivery date set out in the dispatch  confirmation unless there is an event outside of The Companies control. If The  Company is unable to meet the estimated delivery date because of an event outside of The Companies control, you will be informed by The Company or The Companies authorised courier company. All delivery dates are estimates and are not  guaranteed. 

Delivery will be completed when The Company, or The Companies authorised  courier company, deliver the products to the address you gave to The Company. If  no one is available at your address to take delivery, The Company, or The  Companies authorised courier company, will follow the instructions and the order will  be left in an area that the authorised courier company or The Company considers  safe. The Company will also endeavour to follow any delivery instructions you  provide but this cannot be guaranteed. 

The products will be your responsibility from the completion of delivery. You own the  products once The Company has received payment in full, including any/all, if  applicable, delivery charges, when placing your order on The Company website. 

Free delivery is available on all The Company´s Meal Prep orders placed on The  Company´s website to where The Company delivers unless you live at a postcode  within the UK where Free delivery does not apply. Delivery times can vary, you can 

pick the next Free available estimated delivery date when placing your order,  however this is not guaranteed. 

If a customer refuses a delivery or is not available for their chosen delivery date, time  and place, for whatever reason, or the parcel is destroyed or automatically returned  to the sender, perishable items cannot be resent and refusing an order or not being  available for their chosen delivery date, time and place, should be a last resort as  you will not be eligible for a refund. 

If the buyer is not available at their chosen date, time, and place of delivery, for any  reason, The Company will try to leave your delivery with a neighbour or in a  convenient safe place. At this point the buyer will be totally responsible for the parcel  and the buyer has no rights against The Company should they, or the third party fail  in any way to collect or look after the parcel. 

The buyer gives permission for the authorised courier or The Company´s driver to  leave the parcel in a safe location. This is however down to the individual driver  discretion and cannot be guaranteed. 

Price of Products and Delivery Charges 

The price of a product includes VAT (where and if applicable) at the applicable  current rate chargeable in the UK for the time being. However, if the rate of VAT  changes between the date of your order and the date of delivery, The Company will  adjust the VAT you pay (where and if applicable), unless you have already paid for  the products in full before the change in VAT takes effect. 

We offer free delivery to the UK excluding the Highlands and Northern Ireland. We  may not be able to deliver if you’re in the Scottish Highlands or in more remote parts  of Scotland. For the following postcodes, delivery fees may be applicable and higher  and your order won’t be eligible for free delivery or other promotions: BT, GY, HS,  IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW15-17, PA20-23, PA28-31, PA34 5*,  PA 34 4*, PA41-78, PA80, PH33-50, SI, TR21-25, ZE. Additionally, The Company  reserves the right to add or remove postcodes from our terms at any time in relation  to our Free delivery service as this is provided by The Companies authorised courier  company, who may change their terms without prior notice, however, if an order has  already been accepted by The Company, The Company will honour the original  contract that was agreed for the Free delivery service.  

The Company´s website contains many products. It is always possible that, despite  The Companies reasonable efforts, some of the products on The Company´s website may be incorrectly priced. If The Company discovers an error in the price of  the products you have ordered The Company will inform you of this error and The  Company will give you the option of continuing to purchase the product at the correct  price or cancelling your order. The Company will not process your order until The  Company has your instructions. If The Company is unable to contact you using the  contact details you provided during the order process, The Company will treat the  order as cancelled and notify you in writing. In all circumstances please note that if  the pricing error is obvious and unmistakeable and could have reasonably been 

recognised by you as a mispricing, The Company does not have to provide the  products to you at the incorrect (lower) price. 

Products can be withdrawn from the website at any time and promotions, offer codes  and limited time offers can be withdrawn at any time. The Company is not liable to  anyone for withdrawing any products from the website or for refusing to process an  order. 

If The Company has to contact you or give you notice in writing, we will do so by  email, telephone or by post to the address you provide to The Company in your  order. 

Perishable Goods are Non-refundable. 

Payment for the products and any/all, if applicable, delivery charges, is in advance.  Payment will be taken once you place your order and is non-refundable ‘This is in  addition to your legal rights’

Allergy Disclaimer 

The Company understands your concerns about potential allergens in the foods you  eat. The Companies primary goal is to provide accurate information on the  packaging of each product and on The Company´s website. To do this, we carefully  manage the ingredients we buy and how we prepare our products. 

Whilst The Company takes extreme cautions to minimise the risk of cross  contamination, The Company cannot guarantee that any of The Company’s products  are safe to consume for people with peanut, tree nut, milk, egg or wheat allergies.  However even when it is not required by regulation, if there is a risk to allergic  consumers due to the presence of a major allergen in a product, The Company will attempt to declare its presence on the packaging of that product and on The  Company´s website. The allergens that The Company will always declare are: Peanuts – Tree Nuts – Egg – Milk – Fish – Crustaceans – Molluscs – Wheat – Soybeans – Sesame Seed, Mustard, Lupin, Sulphites, Gluten, Celery. Any  allergies that are not listed, cannot be catered for. 

The Company will also provide information through the use of so-called “may  contain” statement. The use of this statement is part of a program to manage the  presence of allergens across everything The Company does, from ingredients,  manufacturing, to finished products. The Company does everything it can to  eliminate unintentional allergens, and The Company only uses the “may contain”  statement when there is a real risk, albeit low, to an allergic consumer. 

Both “contains” and “may contain” mean that if you are sensitive to the  specific allergen(s), no matter which way it is listed on the meal or website you  should avoid the product. If you have allergy concerns, it is important to  carefully read the information on each meal or on The Company´s website. 

Ingredient and allergen information listed on a meal or on our website is only for the  food contained in that meal. It is not intended for other meals even of what appears 

to be the same product. Ingredients may vary from one meal to another due to product reformulation or where the product is produced. 

For The Company´s customers, before placing any order, please inform The  Company if you have any food allergies, as it is your responsibility to do so and  should you fail to do this, The Company nor any of its affiliates, directors, employees  or other representatives will be liable for any damages. Customers concerned with  food allergies need to be aware of the risk. The Company will not assume any  liability for adverse reactions to food consumed, or items one may come in contact  with, while eating the Companies products. 

Takeaway Collection/Eat in or Delivery – Terms and Conditions Addendums 

In these Terms and Conditions, unless the context otherwise requires, the following  expressions have the following meanings: 

“Takeaway” We/Us/Our” means Diets2go 

“They/Their/Them” means our preferred food delivery platform Company “Website” means www.diets2go.co.uk 

“Application” means Diets2go mobile application that you use for placing food  orders. 

“App” means our preferred food delivery platform Company 

These Terms and Conditions govern the sale of all goods by us or our preferred food  delivery platform Company and will form the basis of the contract between you and  us or them. If you wish to place an order with us or them, our or their, Website/Application/App will guide you through the ordering process. Before  submitting your order to us or them, you will be given the opportunity to review and  amend it. Please ensure that you have checked your order and that you have read  our and their Terms and Conditions carefully before submitting it. If you are unsure  about any part of our or their Terms and Conditions, please ask us or them for  clarification. 

Our Contract 

All orders are subject to availability and confirmation of the order price. Dispatch  times may vary according to availability and subject to any delays resulting from  postal delays or force majeure for which we will not be responsible. In order to  contract with us or them, you must be over 18 years of age and possess a valid  credit or debit card issued by a bank acceptable to us or them. We or they retain the  right to refuse any request made by you. If your order is accepted, we or they will  inform you by email, SMS or via the website, Application or App. When placing an  order, you undertake that all details you provide to us or them are true and accurate,  that you are an authorised user of the credit or debit card used to place your order  and that there are sufficient funds to cover the cost of the goods. When you place an order, you will receive an acknowledgement e-mail and or  Webpage/Application/App confirming receipt of your order: this email and or  Webpage/Application/App will only be an acknowledgement and will not constitute  acceptance of your order. A contract between us or them will not be formed until we or they, send you confirmation by the medium used for placing the order (SMS, e-

mail or other appropriate digital means) that the goods which you ordered have been  dispatched to you or collected by you, directly from one of our premises. Only those  goods listed sent at the time of dispatch or collected by you will be included in the  contract formed. 

Pricing and Availability 

Whilst we or they try to ensure that all details, descriptions, and prices which appear  on our or their Website/Application/App are accurate, errors may occur. If we or they discover an error in the price of any goods which you have ordered, we or they, will  

inform you of this as soon as possible and give you the option of reconfirming your  order at the correct price or cancelling it. If we or they are unable to contact you, we or they will treat the order as cancelled. If you cancel and you have already paid for  the goods, you will receive a full refund from us or them. Delivery costs will be  

charged in addition; such additional charges are clearly displayed where applicable  and included in the ‘Total Cost’. 


All online card payments are made to us or them if ordered via this method. Upon  receiving your order, we or they carry out a standard authorisation check on your  payment card to ensure there are sufficient funds to fulfil the transaction. Your card  will be debited upon authorisation being received. The monies received upon the  debiting of your card shall be treated as a full payment against the value of the  goods you wish to purchase. Once the goods have been despatched or collected by  you from one of our premises and you have been sent a confirmation email, SMS or  notification on the Website/Application/App, the monies paid shall be used for the  value of goods you have purchased as listed. 

Delivery Estimated Times and Charges 

Times given for collection and delivery are only approximate; The Takeaway or our  preferred food delivery platform Company can provide an exact time for delivery but  endeavour to deliver within the approximate delivery time specified when you place  

your order, however these times are not guaranteed.Any delivery charges will be as  displayed at the point you place your order and by agreeing to place an order from  us or them means you fully understand how much these delivery charges are. 

Order Cancellation, Amendments and Collections 

Once the order has been confirmed and payment taken from your account, you will  be unable to cancel your order and will not be eligible for a refund. To change or  cancel your order please contact the Takeaway directly or our preferred food delivery  platform Company to attempt to resolve your request. The Takeaway or our  preferred food delivery platform Company cannot guarantee your request will be  accepted as food processing may already be underway. If for any reason you fail to  collect your order from your chosen takeaway at your designated time, you will not  be eligible for a refund. 

Our Preferred Food Delivery Platform Company / App

When you place an order via this Platform/App, you will also be subject to their terms  and conditions and as such it is your total responsibility to ensure you fully read and  understand these prior to ordering. Under no circumstances are we in any way  responsible for any disputes you may have against them or that may arise in the  future, for the services which they provide via their own platforms/App. 


We, shall have the right in its absolute discretion at any time and without notice to  amend, remove, or vary the Services and/or any page of our Website/Application. 


If any of the provisions of these Terms and Conditions are found to be unlawful,  invalid or otherwise unenforceable by any court or other authority, that/those  provision(s) will be deemed severed from the remainder of these Terms and  Conditions and the remainder will be valid and enforceable. 


If you breach these conditions and we take no action, we will still be entitled to use  our rights and remedies in any other situation where you breach these conditions. 

General – Meal Prep Delivery Service & Takeaway 

These Terms and Conditions are applicable now and were last updated on the 15th September 2020. The Company reserves the right to modify its terms and conditions  from time to time without notifying its visitors. Visitors agree to periodically view our  Terms and Conditions which will always be available on the www.diets2go.co.uk website. 

Please refer to The Company website to view The Companies Privacy Policy and  Cookies Policy. 

The contract made between The Company and all The Companies and your rights  and obligations shall be governed by English law and any disputes arising under it  shall be heard in the English courts.


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