Terms and Conditions
The Legal Bits – Meal Prep Delivery Service – Weekly/Monthly (4 Weekly) Subscriptions.
The Companies Terms and Conditions tells The Customer what The Company will supply to The Customer for the products listed on The Company’s website www.diets2go.co.uk (The Company site) via one of The Companies subscription services. Please read these terms and conditions very carefully before subscribing to one of The Companies Services. You should understand that by subscribing to one of The Companies Services, you agree to be bound by these terms and conditions.
The Customer should print a copy of these terms and conditions for future reference.
- The Site
- The Companies Products
- Use of Site
- Externally Generated Content
- The Companies Liability to The Customer
- The Agreement
- Subscriptions & Minimum Subscription Period
- Your Rights as a Consumer
- Delivery of Meals
- Delivery Limitations
- Price of Products and Delivery Charges
- Reviews and Comments
- Termination and Effect of Termination
- Typographical Errors
- Discount Codes, Cashback, Vouchers and Promotions
- Unique Discount Codes
- Loyalty Rewards Programme
- Reviews Rewards
- Allergy Disclaimer
- Takeaway Collection/Eat in or Delivery
This website is owned and maintained by Diets2Go Limited, hereby referred to as "The Company". In using this site, you agree to the terms and conditions listed below. While reasonable steps have been taken to ensure that the information contained is updated and accurate, The Company makes no warranties about the accuracy of the information, assumes no responsibility for inaccuracies or mistakes in the information, and reserves the right to make changes to the products and services described in this site at any time without notice, so please read this agreement carefully before proceeding.
The Company wants you to browse this site freely, but you do so at your own risk. The Company is not responsible or liable for damages of any kind (including but not limited to direct, indirect, incidental, consequential, or punitive) related to your use of this site.
The Company makes no representations or warranties of any kind, express or implied with respect to this website or the information, content, materials, or products included on this site, including without limitation warranties of merchantability and fitness for particular purpose. In addition, The Company does not represent or warrant that the information accessible via this website is accurate, complete, or current. Neither The Company nor any of its affiliates, directors, employees, or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials, or products included in this site.
The Company may provide electronic links to third party web sites (including contract affiliates), which are not owned, or operated as part of this website. The Company shall in no way be responsible for the content or any representations made on websites by such third parties and has not reviewed the content of these sites. The Company does not control the content in the third-party websites since the third-party web sites are separate and distinct legal entities from The Company. Your access and dealings with those sites are done so at your own risk.
Other product and service names used in this website are used for identification purposes only and may be trademarks of their respective companies.
All rights in web site design, graphics, logos, the selection, and arrangement thereof, software, text and underlying source code is owned and copyrighted by The Company, its affiliates or their content and technology providers. ALL RIGHTS RESERVED.
The Company welcomes your feedback at various places in this site. However, any communication or other material you send to this site by email or other means, including your questions or comments will not be treated as confidential. The Company or its affiliates may use any communication or other material you transmit to the site (and the ideas contained in the material) for any purpose, including reproducing, posting, or publicising such material or using the material for marketing purposes.
We may send you our regular newsletters which will contain information regarding updates and changes to our website, details of new products and downloads and occasionally details of third- party websites. Your details including your email address, will never be passed to any other Company or individuals.
When you place an order, you are buying the product(s) from The Company and The Company will send you an order acknowledgement outlining your complete order.
The Company can, at any time, decline to supply the goods – The Company will try to ensure that this never happens, but The Company does, however, reserve the right not to fulfil your order for any reason if, for example, The Company has made an error on the price or similar or The Company simply can't get hold of the product you requested. In the event of these unusual circumstances, The Company will refund you any price you have paid to The Company. The Company reserves the right not to accept an order for any reason and The Company will not be liable to you or anyone else in these circumstances.
The Terms and Conditions of The Company are the contract between The Company and The Customer for the sale of Products to The Customer. Please read all the Terms and Conditions carefully and make sure that you fully understand them, before ordering any Products from The Company. Please note that by ordering any of our Products, you agree to be bound by these Terms and Conditions.
The Companies Products
The images of the Products on The Companies site are for illustrative purposes only and although The Company has made every effort to display the colours accurately, The Company can ́t guarantee that The Customers display of the colours accurately reflects the colour of the products and The Customers products may vary slightly from the displayed images
Although The Company has made every effort to be as accurate as possible with the information on The Companies site, as The Company’s products are all made to order, all weights, sizes, capacity, dimensions, and measurements indicated on The Companies site do have a tolerance and all weights displayed are cooked weights.
All products shown on The Companies site are subject to availability and can be changed or substituted at any time at the Companies discretion, which may form part of The Customers order.
The packaging of the products on The Companies site may vary from that shown on images on The Companies site.
Use of Site
The Customer represents and warrants that The Customer is at least 18 years old or visiting the site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, The Company hereby grants The Customer a limited, revocable, non-transferable, and non-exclusive license to access and use the site by displaying it on The Customers internet browser only for the purpose of shopping for items sold on the site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by The Company in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to The Customer.
Except as permitted in the paragraph above, The Customer may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse- engineer, disassemble, decompile, or otherwise exploit this site or any portion of it unless expressly permitted by The Company in writing. The Customer may not make any commercial use of any of the information provided on the site or make any use of the site for the benefit of another business unless explicitly permitted by The Company in advance. The Company reserves the right to refuse service, terminate accounts, and/or cancel orders at The Companies discretion, including, without limitation, if The Company believes that The Customers conduct violates applicable law or is harmful to The Companies interests.
The Customer shall not upload to, distribute, or otherwise publish through this site any content, information, or other material that (1) Violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (2) Is libellous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under UK. or international law; or (3) Includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.
Content provided on this site is solely for informational purposes. It is The Customers sole responsibility to consult a licensed physician, nutritionist, dietician or qualified health care professional for advice, diagnosis, and/or treatment of any health -related condition or to ensure that you can order certain foods from The Company ́s site. Submissions or opinions expressed on this site are that of the individual expressing such submission or opinion and may not reflect The Companies opinions.
The Companies Membership (7-day trial and full) offers health, fitness, and nutritional information and is designed for educational purposes only and will remain active and free for as long as The Customer continues to order the meal plans from The Company. The Customer should not rely on this information as a substitute for, nor does it replace professional medical advice, diagnosis, or treatment. If The Customer has any concerns or questions about their health, The Customer should always consult with a doctor or other healthcare professional. Do not disregard, avoid or delay obtaining medical or health-related advice from a healthcare professional because of something The Customer may have read in any of The Companies correspondence. The use of any information provided is solely at The Customers own risk. Developments in medical research may impact the health, fitness, and nutritional advice that appears, and no assurance can be given that the advice contained in this correspondence will always include the most recent findings or developments with respect to the material.
The Company may assign The Customer a password and account identification to enable The Customer to access and use certain portions of this site. Each time The Customer uses a password or identification, The Customer will be deemed to be authorised to access and use the site in a manner consistent with the terms and conditions of this Agreement, and The Company has no obligation to investigate the authorisation or source of any such access or use of the site. The Customer will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to The Customer, whether such access to and use of this site is authorised by The Customer, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. The Customer is solely responsible for protecting the security and confidentiality of the password and identification assigned to The Customer. The Customer shall immediately notify The Company of any unauthorised use of The Customers password or identification or any other breach or threatened breach of this site's security.
Externally Generated Content
The Company does not accept responsibility for the accuracy of articles published to the news pages on this site, nor does The Company accept any liability for the text or images supplied to The Company by any third parties to support these articles. Neither The Company nor any of its affiliates, directors, employees, or other representatives will be liable for damages arising out of or in connection with the publication of materials on this site or the information, content, materials, or products supplied to promote events or products not wholly owned by The Company. The Company may hold the information of the supplier or promotion sponsor for 120 days after the publication date.
To limit the liability of The Company, the supplier or promotion sponsor will indemnify, defend and hold harmless The Company, its affiliates, and their respective officers, directors, employees and agents against any and all liability, loss or damage, including reasonable attorney’s fees, arising in connection with any allegation, claim, action or proceeding instituted by a third party related to (1) The membership or the content, (2) Promotion sponsors failure to comply with applicable laws, (3) Promotion sponsors negligence or wilful misconduct.
In no event will The Company be responsible for any loss of data, loss of profits, cost of cover or other special, incidental, consequential, indirect, punitive, exemplary or reliance damages arising from or in relation to a publication or promotion.
The Companies Liability to The Customer
Here at The Company, The Company strives to deliver a great service to every Customer. The Company also likes to be honest and fair in all The Company does, so The Company acknowledges that sometimes mistakes may happen. If a circumstance arises where The Company are accountable for a mistake, The Company wants to ensure that The Company takes full responsibility.
The Company does not exclude liability for the following heads of loss:
- Fraud or fraudulent misrepresentation.
- Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
- Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).
- Defective products under the Consumer Protection Act 1987.
How may the Company use The Customers Personal Information?
The Company will use the personal information The Customer provides to The Company to:
- Supply and deliver the products. Process The Customers payment for such products. Inform The Customer about similar products or services that The Company provides, but The Customer may stop receiving these at any time by contacting The Company in writing once the Minimum Subscription Period has ended.
- The Customer agrees that The Company may pass your personal information to The Companies delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. The Company will not give The Customers personal data to any other third party without The Customers consent.
- Telephone calls may be recorded for training and monitoring purposes.
- If The Customer attempts to make payment but there is an error or delay in processing, The Company may use this information submitted to contact The Customer to complete your order.
The Company aims to process all orders, cook, package and despatch within the time limits specified on The Company ́s site.
Under no circumstances should The Customer consume any of The Company ́s meals if The Customer is in any way unsure if the product is fit for consumption. Please contact The Company immediately in writing, without attempting to taste any meal, should this be the case.
Every time The Customer places an order with The Company, The Customer is agreeing to enter a contract with The Company for the period selected by The Customer when placing their order on The Company ́s site.
Subscriptions & Minimum Subscription Period
The subscription plans for The Companies Services, consists of an initial charge followed by recurring period charges as AGREED BY The Customer (Weekly or Monthly (4 Weeks) for at least the Minimum Subscription Period until cancelled by The Customer or The Company.
Minimum Subscription Period - All subscription plans are a minimum of Four Payments on Weekly Plans and Two payments on Monthly (4 Weeks) Plans and each payment is for Two Weekly deliveries on a Wednesday and Sunday for both Weekly and Monthly (4 Weeks) plans and The Customer fully understands and authorises The Company to charge the Credit/Debit Card The Customer provided, in the amount of the total cost for the plan which The Customer selected.
When The Customer first signs up for a subscription to one of The Companies meal Plans (Weekly or Monthly (Four Weeks), The Customer is charged only for the specific Plan chosen by The Customer at the time of The Customers Meal Plan selection. All Plans are continuous subscription plans, and The Customer will be charged the applicable price listed for the Plan that The Customer selects on a One or Four-Weekly basis. If The Customer wishes to cancel or modify their subscription to a Plan, The Customer can do so at any time after the Minimum Subscription Period as described below; however, except as otherwise noted below, any amounts charged to or paid by The Customer prior to such cancellation or modification will not be refunded, and cancellations or modifications may not impact any order for which The Customer has already been charged, depending on the status of the order.
The Customer understands if The Company gives a discount on the first Week of any weekly plan purchased or on the first Month of any monthly plan (4 Weeks) purchased, The Customer authorises The Company to charge the Credit/Debit Card The Customer provided for each meal plan The Customer receives after the first week or month (4 Weekly), the full price before any discounts were applied until the plan is cancelled by The Customer after the Minimum Subscription Period. The meal plan The Customer has selected will automatically renew until The Customer cancels their service. The Customer understands and authorise the Credit/Debit Card The Customer provide to be charged the applicable total for The Customers order prior to their initial meal delivery, and again at One and Four Weekly periods thereafter prior to delivery.
The minimum order on all plans (Weekly or Monthly (4 Weeks)) is for 10 meals per week (2 meals per day for 5 days) this does not include breakfasts, snacks, or other add-ons.
In the event of The Customer advising The Company they wish to cancel or suspend the subscription at any time during the Minimum Subscription Period, except where such termination arises from The Companies breach or fault or an event of Force Majeure, then The Customer shall be liable to pay to The Company all outstanding subscription fees up to and including the Minimum Subscription Period, including any administration charges or any other amount as imposed by The Company from time to time.
When The Customer places their initial meal plan with The Company, Weekly or Monthly (4 weeks), The Customer selects the first week’s meals from those on The Company’s website, after which, Should The Customer want to make any changes to the meals on The Customers subscription plan, The Customer can either change these directly via The Customers account on The Company’s website for free, or alternatively, email into The Company at email@example.com, by giving The Company at least 7 days’ notice of the changes The Customer wants to make from any of the meals that are available on The Companies Site at the time of The Customers request. Should The Customer request The Company to make the changes on behalf of The Customer an Eight Pound Administration Charge will be made for this service.
To cancel the subscription at any time after the Minimum Subscription Period, The Customer must give The Company notice by emailing into The Company at firstname.lastname@example.org, from this point The Customers 7-day cancellation period starts. The Company will take any payments due within these 7 days depending on where The Customers current plan is up. By subscribing to The Company, The Customer is agreeing to pay recurring periodic subscriptions for an indefinite or defined time until cancellation by The Customer or The Company.
After the Minimum Subscription Period, if The Customer is on a monthly plan (4 weekly) and The Customer decides to cancel their plan prior to the end of the plan that The Customer initially selected, no refund will be applicable after The Customers 7-day cancellation period has been received for any deliveries that The Customer has not yet received, however The Customer can pause their plan subject to the terms herein.
Upon placing a request to cancel the subscription after the Minimum Subscription Period, The Company will endeavour to send The Customer an email with the date of The Customers next payment if applicable and the date of The Customers final delivery. The Customer will also be offered the option to pause their chosen plan, however, the 7-day cancellation notices do not apply to a paused account. In the instance that a subscription has been paused and notice is provided, the account will be reactivated, and the seven-day notice period shall begin.
Cancellation or pause requests received by Thursday 12:00pm (noon) can be applied to the following week's Meal Plan delivery, subject to The Customer not being in the last 7 days of The Customers current meal plan. However, if a request to cancel, suspend, or modify a Meal Plan is received after Thursday 12:00pm (noon), the following weeks or Monthly Meal Plan order will be processed without change and any modifications requested will take effect with the next delivery cycle.
The Customer may wish to keep a copy of any cancellation notification for their own records. If The Customer sends The Company a cancellation notice by email, then The Customers cancellation is effective from the date The Company received The Customers email.
To pause an order, The Customer must email The Company at email@example.com with the date The Customer would like to pause the deliveries from and until. Payments for the forthcoming order will be taken from The Customer’s account for the Minimum Subscription Period, and then The Customer’s account will be placed on hold. The Customer always pays in advance for all the meal plans.
When The Customer has signed up to two weekly deliveries and has already received one of those deliveries when The Customer requests to pause, then The Customer’s account will be paused with immediate effect and the second delivery will be placed on hold, however this must be done at least 72 hours before the second delivery is due. If the order is already being processed it will not be possible to pause and The Company will confirm this with The Customer.
If The Customer has received both of their weekly deliveries on a One-week plan and are requesting to pause their account, then The Customer’s account will be paused after The Customers next payment date. If The Customer has received both weekly deliveries on the final week of The Customers monthly plan (4 weekly) and The Customer is requesting to pause the account, then the account will be paused after The Customers next payment date.
The Customer has the option to pause the account for up to 4 weeks, however, until the Minimum Subscription Period has finished, The Company will continue to take all weekly or monthly (4 weeks) payments due as per the agreement.
Once The Customers paused account is reactivated, for all paused meal deliveries outstanding, The Company would charge an Eight Pound Delivery Charge for each reactivated delivery, in addition to a Twelve Pounds Administration Charge for each delivery, regardless of, if it included Free delivery or not.
Under certain circumstances The Company reserves the right to substitute certain products which may form part of The Customers order without any prior notice to The Customer and by The Company doing this does not form a breach of the agreement in place and under no circumstances does this entitle The Customer to a refund or replacement. Should The Company have to make changes, The Company will always do its best to try and advise The Customer of any changes but under no circumstances is this guaranteed.
Pausing Deliveries and Changing Meals on Deliveries
The Customer fully understands that any changes to any of the meals on any individual delivery, or to pause any individual delivery, the following deadlines must be adhered to when making the changes on our website.
For a Sunday Delivery by 11.59 PM on the Thursday before.
For a Wednesday Delivery by 11.59 PM on the Sunday before.
Should The Customer fail to make the changes by the specified deadlines, it will not be possible to change any meals on any individual delivery, nor will The Customer be able to request a pause on any individual delivery and The Company will send out the delivery as specified by The Customer when placing their meal prep order with The Company.
The order The Customer places with The Company for the plan which The Customer has selected is payable in full at the time of placing the order and the full payment made is for the Meal Prep only which is zero rated for V.A.T and The Company will, if applicable, on any free delivery service, pay the appropriate delivery charges directly with The Companies chosen courier company.
Every time The Customers places an order with The Company, the terms, and conditions in force at that time will apply to the contract between The Customer and The Company.
Your Rights as a Consumer
If any of The Company ́s meals are not fit for consumption on receipt of delivery or when picked up from The Customers designated safe place for a left delivery, The Customer must contact The Company immediately in writing with the specific reasons as to why The Customer feels this is the case. UNDER NO CIRCUMSTANCES SHOULD THE CUSTOMER ATTEMPT TO TASTE OR CONSUME ANY MEAL IF THE CUSTOMER BELIEVES IT IS NOT FIT FOR CONSUMPTION.
If for some reason any of the packaging arrives broken in any way then please report this to The Company immediately in writing along with a clear picture including a date and time, of the damage and the reference number of that meal. Upon receipt of this information The Company will then endeavour to send The Customer a replacement meal with the next delivery or add a credit to The Customer’s account for this meal which can be redeemed against The Customers next meal plan order, however, under no circumstances will this entitle The Customer to any claims against The Company, nor will The Customer be entitled to any refund.
As most of the products on The Company ́s website are perishable, the right to cancel a contract does not apply as per the 2015 Consumer Rights Act and no refund will be given under any circumstances, however, as a consumer, The Customer may have other rights which will be available from The Customers local Citizens’ Advice Bureau.
Unless any meal is not fit for consumption, have faulty packaging, or not as described, The Customer will be responsible for the cost of returning the products to The Company or, where relevant, the cost of The Company collecting the products from The Customer.
In the exceedingly rare case that any individual ingredient may be missing from any individual meal, then please report this to The Company immediately in writing along with a clear picture including a date and time and the reference number of that meal. Upon receipt of this information The Company will then endeavour to send The Customer a replacement meal with the next delivery or add a credit to The Customer’s account for this meal which can be redeemed against The Customers next meal plan order, however, under no circumstances will this entitle The Customer to any claims against The Company, nor will The Customer be entitled to any refund.
In the exceedingly rare case that any individual meal that The Customer has specifically chosen from The Company ́s website is not to The Customers personal taste, then, under no circumstances will this entitle The Customer to any claims against The Company, nor will The Customer be entitled to any refund or replacement.
The Customer has a legal obligation to keep the products in their possession correctly stored once delivered and to take reasonable care of the products while they are in The Customers possession, as once they are delivered, The Customer is totally responsible for the products. The Company does not accept any responsibility for the long-term storage of any produce. It is The Customers total responsibility to transfer any perishable items to adequate storage upon the receipt of goods.
In the exceedingly rare case where The Company agrees to any refund, as perishable goods are non- refundable, where applicable, refunds will be made to The Customer using the same method and to the same account as used by The Customer to pay for The Customers order.
Should The Customer attempt to cancel any Minimum Subscription Period as specified in Section 7 of these terms and conditions, and in the rare circumstances the cancellation is accepted by The Company, The Customer fully understands that any Free Delivery or Discounts in any form (which were paid for or subsidised by The Company) that have been applied on any periods prior to the end of the Minimum Subscription Period, these would be due and payable in full by The Customer to the Company prior to any cancellation being accepted by The Company, noting the minimum fee charged by the Company will be £15.00 should the Free Delivery and/or Discounts applied amount to less than this figure.
Delivery of Meals
The Customers order will be fulfilled by the estimated delivery date set out in the dispatch confirmation unless there is an event outside of The Companies control. If The Company is unable to meet the estimated delivery date because of an event outside of The Companies control, The Customer will be informed by The Company, or The Companies authorised courier company. All delivery dates are estimates and are not guaranteed.
Delivery will be completed when The Company, or The Companies authorised courier company, deliver the products to the address The Customer gave to The Company. If no one is available at The Customers address to take delivery, The Company, or The Companies authorised courier company, will follow the instructions provided by The Customer, otherwise the order will be left in an area that the authorised courier company or The Company considers safe. The Company will also endeavour to follow any delivery instructions The Customer provides but this cannot be guaranteed.
The products will be The Customers responsibility from the completion of delivery. The Customer owns the products once The Company has received payment in full, including any/all, if applicable, delivery charges, when placing the order on The Company website.
The Customer agrees and confirms that when ordering The Companies Meal Prep, a condition of that order is The Customer must be in and available on the day of their delivery as perishable goods can’t be redelivered and if for any reason The Customer is not in then no refund or replacement of the goods will be given.
Free delivery is available on certain Meal Prep Plans placed on The Company ́s website to where The Company delivers unless The Customer lives at a postcode within the UK where Free delivery does not apply under any circumstances. Delivery times can vary, The Customer may be able to pick the next Free available estimated delivery time when placing the order via The Companies chosen Courier Company, however this is not guaranteed.
The Price of the Meal Plan selected does not include delivery charges unless specified and The Companies delivery charges will be quoted on The Companies site at the time of placing the order and will be subject to V.A.T if applicable.
If The Customer refuses a delivery or is not available for the chosen delivery date, time, and place, for whatever reason, or the parcel is destroyed or automatically returned to the sender, perishable items cannot be redelivered or resent and refusing an order or not being available for The Customers chosen delivery date, time, and place, should be a last resort as The Customer will not be eligible for a refund or replacement.
If The Customer lives in a premises that has limited access, such as a block of flats with a communal entrance and/or if a place of work or home address has security in place which restricts in any way the delivery of the parcel and the parcel is left in a safe place (a Courier will deem a safe place, unless advised otherwise, as outside the main front door entrance to the premises, even if this is on a main road/street) and if the parcel is stolen, destroyed, damaged or automatically returned to the sender, perishable items cannot be resent and when placing an order, if a Customer has restricted access for their chosen delivery date, time, and place, the address used with restricted access should be a last resort as The Customer will not be eligible for a refund or replacement.
If The Customer is not available at their chosen date, time, and place of delivery, for any reason, The Company or our chosen Courier will try to leave The Customers delivery with a neighbour or in a convenient safe place. At this point The Customer will be totally responsible for the parcel and The Customer has no rights against The Company should The Customer, or the Third Party fail in any way to immediately collect or look after the parcel. The Company will not be held responsible for any lost or stolen goods, due to The Customer, or the Third Party, not being in at The Customers chosen delivery address on the day of delivery, or for failing to immediately collect the goods once they have been delivered by The Company or Courier, nor will The Company or Courier be in any way responsible should The Customer or any Third Party, where The Customer has designated a safe place, fail to immediately collect or take care of the goods correctly as per the terms and conditions agreed by The Customer when placing the order with The Company. If goods are returned to us or returned to the depot of the courier, for any reason, after a delivery has been attempted, a refund or replacement will not be offered.
The Customer gives permission for the authorised courier or The Company ́s driver to leave the parcel in a safe location if The Customer is not going to be in on the day of delivery. This is however down to the individual driver discretion and cannot be guaranteed.
In the rare circumstances where The Company's chosen courier Company fails to deliver, through no fault of The Company or The Customer, The Customer fully understands that as The Company’s products are perishable, this does not automatically entitle The Customer to any refund, however, a replacement of the parcel will be offered by The Company to The Customer. The Company, will, on behalf of The Customer, raise a claim against The Companies chosen courier, to claim for the non-delivery, and The Customer fully understands that any such claim may take up to 2 weeks to fully resolve with The Companies chosen courier Company. When The Company receives the final response from the chosen courier Company, The Company will then write to The Customer directly, clearly advising the outcome of the claim, at that point, The Company will then arrange with The Customer the redelivery of the parcel, on a date agreed by The Customer and The Company, however under no circumstances can the client request a refund.
The customer may request a change of delivery day from The Companies standard delivery days of Wednesday or Sunday at any time, to an alternative day, and if the day is available with The Companies Courier, The Company will charge an additional Eight Pound Delivery Charge for each delivery in addition to a Twelve Pounds Administration Charge per changed delivery day for this service.
Occasionally something will happen out of The Companies control that closes roads, like floods, snow or other adverse weather conditions or things like, sporting events which result in closed roads. In this event The Company will attempt to block any affected dates out of the checkout delivery calendar. If you have already selected your delivery date and you are affected, The Company will contact you as soon as possible to arrange alternative delivery options. The Company will do what The Company can but cannot be held liable if The Company cannot fulfil delivery due to reasons beyond The Companies control, however, under no circumstances will this entitle The Customer to any claims against The Company, nor will The Customer be entitled to any refund.
Any mistakes made by The Customer when placing their order in relation to the delivery address is The Customers total responsibility and under no circumstances is The Company liable in any way for failure to deliver the parcel should The Customer not provide The Company with the correct delivery address when placing the order with The Company. Under no circumstances will The Customer be refunded, nor will the meals be replaced should The Customer make a mistake whilst inputting the delivery address when placing the order with The Company.
There are various delivery options available, depending on The Customers’ needs and how much you want to pay. These options are set out clearly on the checkout page before you place your order.
Track Your Order
The Customers tracking the order, via the Couriers App, allows The Customer to view a live estimated delivery window, an interactive map of where the courier is up to and how many deliveries the courier is making before the courier gets to The Customer.
For certain items delivered by The Companies authorised courier or The Company ́s driver, you can ask The Companies authorised courier or The Company ́s driver to leave your order in a safe place, or with a neighbour if you are not going to be in. You can also send The Companies authorised courier or The Company, additional instructions in writing if you need to, however under no circumstances can these be guaranteed. Please note that The Company will not take any responsibility for any lost or stolen goods, nor will The Company be in any way held responsible should you or any third party, where your order has been left, fail to take care of the goods. Additionally, when your order is left, as they are perishable goods, it is the responsibility of you or any third party to take clear photographic evidence showing the date and time of delivery and or pick up from your safe place, as without this The Company will not consider any claims you may have against The Companies authorised courier or The Company.
Things Beyond the Companies Control
The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of The Companies obligations under these terms that is caused by events outside The Companies reasonable control. Such events include any act, non-occurrence, omission, or accident beyond The Companies reasonable control and includes, in particular (without limitation), the following:
- Strikes, lockouts, or other industrial action; or civil commotion, riot, invasion, lockdowns, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
- Impossibility of the use of public or private telecommunications networks.
- The failure of The Companies chosen courier company to deliver The Customers Perishable Goods for whatever reason on the day specified by The Company.
Unfortunately, on the rare occasions where a delivery is unsuccessful, The Customer is not automatically entitled to any refund, however, a replacement of the parcel will be offered by The Company to The Customer.
The Companies obligations under these terms may be suspended for the period that such event continues, and The Company will have an extension of time to perform these obligations for the duration of that period. The Company will take reasonable steps to bring the event to a close or to find a solution by which The Companies obligations under these terms can be performed despite the event.
Price of Products and Delivery Charges
The price of a product includes VAT (where and if applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, The Company will adjust the VAT you pay (where and if applicable), unless you have already paid for the products in full before the change in VAT takes effect.
We offer free delivery to the UK on certain meal plans, excluding the Highlands and Northern Ireland. We may not be able to deliver if you're in the Scottish Highlands or in more remote parts of Scotland. For the following postcodes, delivery fees will be applicable and higher, and your order won't be eligible for free delivery or other promotions under any circumstances: BT, GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW15-17, PA20-23, PA28-31, PA34 5*, PA 34 4*, PA41-78, PA80, PH33-50, SI, TR21-25, ZE. Additionally, The Company reserves the right to add or remove postcodes from our terms at any time in relation to our Free delivery service as this is provided by The Companies authorised courier company, who may change their terms without prior notice, however, if an order has already been accepted by The Company, The Company will honour the original contract that was agreed for the Free delivery service.
Should The Customer attempt to cancel any Minimum Subscription Period as specified in Section 7 of these terms and conditions, The Customer fully understands that any Free Delivery (which was subsidised by The Company) that has been applied on any periods prior to the end of the Minimum Subscription Period would be due and payable in full by The Customer to the Company.
The Company ́s website contains many products. It is always possible that, despite The Companies reasonable efforts, some of the products on The Company ́s website may be incorrectly priced. If The Company discovers an error in the price of the products you have ordered The Company will inform you of this error and The Company will give you the option of continuing to purchase the product at the correct price or cancelling your order. The Company will not process your order until The Company has your instructions. If The Company is unable to contact you using the contact details you provided during the order process, The Company will treat the order as cancelled and notify you in writing. In all circumstances, please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, The Company does not have to provide the products to you at the incorrect (lower) price.
Products can be withdrawn from the website at any time and promotions, offer codes and limited time offers can be withdrawn at any time. The Company is not liable to anyone for withdrawing any products from the website or for refusing to process an order.
If The Company must contact you or give you notice in writing, we will do so by email, telephone or by post to the address you provide to The Company in your order.
Any order placed for any of The Companies meal plans are Perishable Goods and are Non- refundable.
Payment for the products and any/all, if applicable, delivery charges, is in advance. Payment will be taken once you place your order and is non-refundable ‘This is in addition to your legal rights’.
Reviews and Comments
Except as otherwise provided elsewhere in this Agreement, anything that The Customer submits or posts to any review site and/or provide to The Company, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as nonconfidential and non-proprietary, and The Company shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become The Companies sole and exclusive property and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post comments or reviews to any site, you also grant The Company the right to use the name that you submit with any review, comment, or other content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all the rights to the reviews, comments, and other content that you post on any site and that use of your reviews, comments, or other content by The Company will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead The Company or third parties as to the origin of any Submissions or content. The Company may, but shall not be obligated to, remove, or edit any Submissions (including comments or reviews) for any reason.
Termination and Effect of Termination
In addition to any other legal or equitable remedies, The Company may, without prior notice to you, immediately terminate the Agreement or revoke any or all your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the site and The Company shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from The Companies suppliers, The Company shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. The Company shall have the right to refuse or cancel any such orders whether the order has been confirmed or not and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Company shall immediately issue a credit to your credit card account in the amount of the charge.
You will not be surprised to learn that you can pay with any type of credit/debit card. This includes Maestro, Delta, MasterCard, American Express or Visa card and The Company does all The Company can to ensure your details are secure. The Company also accepts PayPal and Stripe on all online orders, and this does not cost you any extra. If there are any problems with receiving payment, The Company will let you know.
Discount Codes, Cashback, Vouchers and Promotions
From time to time The Company will offer Discount Codes on selected products. Discount Codes will be available for a limited time with eligible dates and amounts clearly visible on some of them. They are also subject to availability and can be withdrawn at any time and you can only use one Discount Code per order.
Any Discount Code can only be used once when placing an order with The Company and should it come to The Companies attention that any specific Discount Code has been used more than once which enables The Customer to obtain further discounts, The Customer fully understands that any discount applied where The Customer is not entitled to that Discount Code, any discount applied, will have to be paid for by The Customer, prior to their order being processed or delivered, however, under no circumstances will this entitle The Customer to any claims against The Company, nor will The Customer be entitled to any refund.
Certain Discount Codes can only be used when placing specific meal plans with The Company and should it come to The Companies attention that any specific Discount Code has been used on any order which enables The Customer to obtain discounts where a discount is not applicable, The Customer fully understands that any discount applied where The Customer is not entitled to that Discount Code, any discount applied, will have to be paid for by The Customer, prior to their order being processed or delivered. The Customer also fully understands that any discount applied where The Customer is not entitled to that Discount Code, under no circumstances does this entitle The Customer to then cancel their meal prep order with The Company, nor, under any circumstances will this entitle The Customer to any claims against The Company, nor will The Customer be entitled to any refund.
From time to time The Company will offer Vouchers on selected products. Vouchers will be available for a limited time with eligible dates and amounts clearly visible on some of them and once they have expired, they can’t be redeemed against any of The Companies products, nor do they have any cash value. They are also subject to availability and can be withdrawn at any time and you can only use one Voucher per order. Any Voucher that is redeemed by The Customer will be refunded back to The Customer once The Customer has completed their order with The Company in the form of Cashback and this will be credited back to the card that was used to place the order by The Customer. Any Cashback due against a redeemed Voucher will be credited back to The Customer within 7 days of the Minimum Subscription Period ending, however this can ́t be guaranteed as certain payments can take longer to show depending on the type of card used by The Customer when placing their order with The Company. No other discounts will apply to The Customers order should a Voucher be used by The Customer, and should it come to The Companies attention that any additional discounts were applied to the order placed by The Customer then this additional discount will be deducted from the value of the cashback due. Vouchers may only be applied to future orders that qualify as per the promotional offer and may not be exchanged or refunded for cash refunds.
From time to time The Company will offer 100% Cashback on certain promotions. For every pound The Customer spends on main meals only, The Customer will get a 100% Cashback credit applied to The Customer’s account to be used over the next 12 months. The Company will apply the Cashback credit on The Customer’s account once The Customers initial Minimum Subscription Period has ended. The Maximum Cashback credit that can be applied at any one time on any new order, will be set at the value of the initial order of main meals only, weekly, or monthly (4 weekly), placed by The Customer. Any Cashback credits redeemed in the future are capped at a maximum value of 20% of the value of the new order and can only be redeemed against the purchase of main meals only, and all Cashback credits must be used within the 12-month period, after which, they will be deleted from The Customer’s account if they are not used, and they will then have no value. Cashback credits have no refund or cash value at any time, and they can only be redeemed against future orders placed by The Customer only and under no circumstances can they be transferred to any other third party at any time by The Customer. Cashback credits will be available for a limited time with eligible dates and amounts clearly visible on them and once they have expired, they can’t be redeemed against any of The Companies products. 100% Cashback is also subject to availability and can be withdrawn by The Company at any time. No other discounts will apply to The Customers new order should Cashback credits be redeemed by The Customer, and should it come to The Companies attention that any additional discounts were applied to the order placed by The Customer then this additional discount will be deducted from the value of any Cashback credits held on The Customer’s account.
From time to time The Company will offer free snacks and juices. Any free snacks or juices will be available for a limited time with eligible dates and amounts clearly visible on some of them. They are also subject to availability and can be withdrawn at any time and you can only claim any free snacks or juices on monthly (4 weekly) orders. The Customer fully understands that any free snacks and juices are sent directly by The Company with one of the deliveries on The Customers current meal plan and The Customer fully understands that any free snacks or juices must be claimed by The Customer once the meal prep order is placed by sending an email to firstname.lastname@example.org and it is The Customers total responsibility to submit any such claim and should The Customer fail do this, The Company is under no obligations whatsoever to automatically send the snacks or juices to The Customer with any of The Customers deliveries. Under no circumstances, can The Customer choose any snacks or juices as part of any promotion that is offered to The Customer by The Company as these are automatically selected by The Company once requested by The Customer. Any free snacks or juices can’t be carried over to any other meal plan placed by The Customer nor can they be transferred to any third party at any time, nor do they have any cash redemption value.
The Customer fully understands that any Discount Codes, Cashback Offer, Vouchers, and any Promotions must be claimed by The Customer once the meal prep order is placed by sending an email email@example.com and it is The Customers total responsibility to submit any such claim and should The Customer fail do this, The Company is under no obligations whatsoever to automatically apply any Discount Codes, Cashback Offer, Vouchers, or any Promotions with any of The Customers deliveries. Any Discount Codes, Cashback Offer, Vouchers, and any Promotions can’t be carried over to any other meal plan placed by The Customer nor can they be transferred to any third party at any time, nor do they have any cash redemption value should The Customer fail to submit a claim by email.
If The Customer is returning part of an order that has had a discount in any form applied, any refund, if applicable, will be for the full amount minus the discount applied.
Unique Discount Codes
Unique codes are a little different from The Company ́s normal discount codes, but everything mentioned above still applies. Your unique discount code has been generated especially for you and can only be used once. When you are ready to redeem your offer, simply copy and paste it into the discount code box. You will find this on the basket page when placing your order. This code can only be redeemed online and is not valid for orders placed over the phone.
From time to time The Company may also send you promotional offers and details, including when you first register for My Account. When applicable, our My Account registration discount offer applies to orders worth £600.00 per month or more. Your discount code will have an expiry date and will not be valid for use after that date.
This is a promotional offer and can be withdrawn at any time.
Loyalty Rewards Programme
The Company offers this programme only at certain times, to any of The Company ́s Customers once they have fully completed their first full month’s order. It is important that you read the following terms and conditions that apply to this programme to ensure you fully understand them.
The Company ́s loyalty rewards programme is designed to help The Customer get the most out of being a Customer of The Company. The Company rewards you for doing 1, 2 or 3 quick and simple things. Best of all, you can use the points (one point is equivalent to one pound) you earn to purchase more products from The Company or even convert them to Cashback credits!
The following terms and conditions (these “Loyalty Rewards Programme Terms and Conditions”) contain important information regarding the Programme. Please read the following Loyalty Rewards Programme Terms and Conditions carefully. These Loyalty Rewards Programme Terms and Conditions are incorporated into the Site Terms and Conditions. Acceptance of the Site Terms and Conditions includes acceptance of these Loyalty Rewards Programme Terms and Conditions. These Loyalty Rewards Programme Terms and Conditions are a binding agreement between you and The Company and will govern your participation in all Programme offers.
Participating in the Programme entitles existing Customers to take advantage of certain Programme Rewards (“Rewards”) that may change from time to time and, which may be made available for limited times, all as determined by The Company in its sole discretion. The Company reserves the right to modify these Loyalty Rewards Programme Terms and Conditions at any time, without notice to you, so it is important to check the Loyalty Rewards Programme Terms and Conditions periodically. Participation in the Programme or redemption of Rewards is considered acceptance of these Loyalty Rewards Programme Terms and Conditions and any modified terms included therein.
Upon notice, The Company may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Programme or any Programme Rewards at any time, including the availability of any Programme Rewards.
1) Trustpilot Review - On your next full months order from The Company (Minimum order of Fifty Meals per Month), The Company will send you 10 free snacks as chosen by The Company.
2) Facebook Like and Share – On your next full months order from The Company (Minimum order of Fifty Meals per Month), The Company will send you 10 free healthy juices.
Reviews Rewards cannot be used in conjunction with any other offer or promotion or exchanged for cash.
1) Loyalty Rewards Programme Period
This Programme will continue until terminated, suspended, modified, or converted to another rewards programme by The Company (the “Programme Period”).
To become a part of the Programme, you must be a legal resident of the United Kingdom and be 18 years of age or older. To enrol in the Programme, you simply need to have ordered one month’s supply of meals from The Company (Minimum order of Fifty Meals per Month). You do not need to have a continuous monthly subscription to earn Points in the Programme.
3) Earning Points – Facebook Posts
Once you have completed your first full month’s order, you can begin racking up The Company points (“Points”) the following way:
Simply create a positive post/s about The Company on Facebook and for every person that signs up to The Company from your post/s for one month’s order of meals (Minimum order of Fifty Meals per Month), The Company will credit you with a TWENTY-FIVE POUND VOUCHER (Twenty-Five Points) to your Company account. The great news is, the more people that sign up, the more your Company account will grow, enabling you to get FREE HEALTHY MEALS EVERY MONTH to achieve all your monthly goals. Additionally, once your vouchers reach a balance of FIVE HUNDRED POINTS (Five Hundred Pounds) you can then redeem these for cash.
Upon notice, The Company reserves the right to suspend, terminate, revalue, or modify, without liability to our Customers, all, or part of the “Points” (Pounds) value structure and offers and any merchandise or service. The Company reserves the right to adjudicate all Points discrepancies in its sole discretion, and The Customers agree to abide by any such adjudication. You can check your Company Points balance at any time by simply e-mailing us.
4) The Company Points Redemption
Points are redeemable towards purchases of The Company’s monthly meal plans (Minimum order of Fifty Meals per Month). You can redeem your Points during the checkout process of your next order.
To redeem your Points, simply add your monthly meals to your shopping cart, and click the “Checkout” button and continue through the checkout process. When you get to the Payment Details section, you’ll see a box that that says, “Use Loyalty Rewards Points” When you click it, your Points will be used, and the pound value will be deducted from your order total. Done!
Points are available for redemption for the purchase of products only while supplies last. Product quantities may be limited. If you choose to apply Points to your purchase, you will need to select the number of Points that are applied to the order. If you have more Points than are necessary to complete a purchase, the appropriate number of Points will be applied and deducted from your account to complete the purchase; points not needed to complete the purchase will remain in your account. If you have Points in your account, but not enough to complete the purchase, all Points in your account will be applied to the purchase. You will be asked to select another form of payment to cover the remaining balance. For example, if you have a Four Hundred Pound order in your cart, and you have 100 Points (equal to One Hundred Pounds), you may apply your Points to the purchase and pay the remainder with your credit card, in this case Three Hundred Pounds.
5) The Company ́s Points Minimums and Maximums
You cannot redeem Points for more than the total amount of your purchase. Points are redeemable for cash once you have accumulated Five Hundred Points which equates to Five Hundred Pounds.
6) The Company ́s Points Balance
You can always check your Points balance by e-mailing the Company.
7) The Company ́s Points Expiration
Points will expire 12 months from the date they were first earned. If you do not redeem Points within this time frame, you forfeit all such Points.
Your Account with The Company lists your Points balance history, which displays the dates your points were earned.
8) Rewards Conditions
Rewards may be taxable, depending on the value of the item and tax rules and regulations at that time. You are solely responsible for reporting such items on your tax returns and paying any associated tax liability. You may not assign or transfer any Rewards. The Company makes no warranty in any respect as to any Rewards, merchandise, or service available within the Programme.
The Company may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Programme and/or any Rewards at any time, including the availability of any Rewards. The Company may, in its sole and absolute discretion, terminate or suspend any Customers participation in the Program for breach of these Loyalty Rewards Programme Terms and Conditions, or for taking any actions that are inconsistent with the intent of these Loyalty Rewards Programme Terms and Conditions. The Company reserves the right at its sole discretion to prohibit any Customer from participating in any aspect of the Programme if The Company deems or suspects that such Customer has engaged in or has attempted to engage in any of the following:(a) acting in violation of these Loyalty Rewards Programme Terms and Conditions; or(b) damaging, tampering with, or corrupting the operation of the
Programme or Site; or(c) acting with intent to annoy, harass or abuse any other person; or(d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behaviour or activity; or(e) activity deemed in the sole discretion of The Company to be generally inconsistent with the intended operation of the Programme. Any decision The Company makes relating to termination or suspension of any Customers participation in the Programme shall be final and binding in all respects. The Company shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Loyalty Rewards Programme Terms and Conditions or intent of these Loyalty Rewards Programme Terms and Conditions.
Except for wilful misconduct or gross negligence on the part of The Company, by participating in the Programme, Customers release The Company, its parent company, subsidiaries, affiliates, suppliers, advertising and promotions agencies and their respective directors, officers, employees, and agents (collectively, “Released Parties”) from any and all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Programme or the use of any Rewards.
You agree to indemnify, defend, and hold The Company and its representatives and agents harmless from and against any, and all third-party claims, demands, liabilities, costs or expenses, including attorney’s fees and costs, arising from, or related to any breach by you of any of these Loyalty Rewards Programme Terms and Conditions or any violation by you of applicable law.
Loyalty Rewards cannot be used in conjunction with any other offer or promotion.
The Company understands The Customers concerns about potential allergens in the foods The Customer eats. The Companies primary goal is to provide accurate information on the packaging of each product and on The Company ́s website. To do this, we carefully manage the ingredients we buy and how we prepare our products.
Whilst The Company takes extreme cautions to minimise the risk of cross contamination, The Company cannot guarantee that any of The Company’s products are safe to consume for people with peanut, tree nut, milk, egg, or wheat allergies. However even when it is not required by regulation, if there is a risk to allergic consumers due to the presence of a major allergen in a product, The Company will attempt to declare its presence on the packaging of that product and on The Company ́s website. The allergens that The Company will always attempt to declare are:
Peanuts – Tree Nuts – Egg – Milk – Fish – Crustaceans – Molluscs – Wheat – Soybeans – Sesame Seed, Mustard, Lupin, Sulphites, Gluten, Celery. Any allergies that are not listed, cannot be catered for.
The Company will also provide information using so-called “may contain” statement. The use of this statement is part of a program to manage the presence of allergens across everything The Company does, from ingredients, manufacturing, to finished products. The Company does everything it can to eliminate unintentional allergens, and The Company only uses the “may contain” statement when there is a real risk, albeit low, to an allergic consumer.
Both “contains” and “may contain” mean that if you are sensitive to the specific allergen(s), no matter which way it is listed on the meal or website you should avoid the product. If you have allergy concerns, it is important to carefully read the information on each meal or on The Company ́s website.
Ingredient and allergen information listed on a meal or on our website is only for the food contained in that meal. It is not intended for other meals even of what appears to be the same product. Ingredients may vary from one meal to another due to product reformulation or where the product is produced.
For The Company ́s Customers, before placing any order, please inform The Company if you have any food allergies, as it is your responsibility to do so and should you fail to do this, The Company nor any of its affiliates, directors, employees, or other representatives will be liable for any damages. Customers concerned with food allergies need to be aware of the risk. The Company will not assume any liability for adverse reactions to food consumed, or items The Customer may encounter, while eating the Companies products.
Takeaway Collection/Eat in or Delivery
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
"Takeaway” We/Us/Our" means Diets2go
“They/Their/Them” means our preferred food delivery platform Company "Website" means www.diets2go.co.uk
"Application" means Diets2go mobile application that you use for placing food orders. “App” means our preferred food delivery platform Company
These Terms and Conditions govern the sale of all goods by us or our preferred food delivery platform Company and will form the basis of the contract between you and us or them. If you wish to place an order with us or them, our or their, Website/Application/App will guide you through the ordering process. Before submitting your order to us or them, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read our and their Terms and Conditions carefully before submitting it. If you are unsure about any part of our or their Terms and Conditions, please ask us or them for clarification.
All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. To contract with us or them, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us or them. We or they retain the right to refuse any request made by you. If your order is accepted, we or they will inform you by email, SMS or via the website, Application or App. When placing an order, you undertake that all details you provide to us or them are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
When you place an order, you will receive an acknowledgement e-mail and or Webpage/Application/App confirming receipt of your order: this email and or Webpage/Application/App will only be an acknowledgement and will not constitute acceptance of your order. A contract between us or them will not be formed until we or they, send you confirmation by the medium used for placing the order (SMS, e-mail or other appropriate digital means) that the goods which you ordered have been dispatched to you or collected by you, directly from one of our premises. Only those goods listed sent at the time of dispatch or collected by you will be included in the contract formed.
Pricing and Availability
Whilst we or they try to ensure that all details, descriptions, and prices which appear on our or their Website/Application/App are accurate, errors may occur. If we or they discover an error in the price of any goods which you have ordered, we or they, will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we or they are unable to contact you, we or they will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund from us or them. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
All online card payments are made to us or them if ordered via this method. Upon receiving your order, we or they carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a full payment against the value of the goods you wish to purchase. Once the goods have been despatched or collected by you from one of our premises and you have been sent a confirmation email, SMS or notification on the Website/Application/App, the monies paid shall be used for the value of goods you have purchased as listed.
Delivery Estimated Times and Charges
Times given for collection and delivery are only approximate; The Takeaway or our preferred food delivery platform Company can provide an exact time for delivery but endeavour to deliver within the approximate delivery time specified when you place your order, however these times are not guaranteed. Any delivery charges will be as displayed at the point you place your order and by agreeing to place an order from us or them means you fully understand how much these delivery charges are.
Order Cancellation, Amendments and Collections
Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund. To change or cancel your order please contact the Takeaway directly or our preferred food delivery platform Company to attempt to resolve your request. The Takeaway or our preferred food delivery platform Company cannot guarantee your request will be accepted as food processing may already be underway. If for any reason you fail to collect your order from your chosen takeaway at your designated time, you will not be eligible for a refund or replacement.
Our Preferred Food Delivery Platform Company / App
When you place an order via this Platform/App, you will also be subject to their terms and conditions and as such it is your total responsibility to ensure you fully read and understand these prior to ordering. Under no circumstances are we in any way responsible for any disputes you may have against them or that may arise in the future, for the services which they provide via their own platforms/App.
We, shall have the right in its absolute discretion at any time and without notice to amend, remove, or vary the Services and/or any page of our Website/Application.
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
These Terms and Conditions are applicable now and were last updated on the 11th of January 2022. The Company reserves the right to modify its terms and conditions from time to time without notifying its visitors. Visitors agree to periodically view our Terms and Conditions which will always be available on the www.diets2go.co.uk website.
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.